Privacy Policy

1. Who we are

WELOWR is an Australian shopping and price-comparison platform operated by GC Soft Technology Pty Ltd. References to “WELOWR”, “we”, “us” or “our” in this policy refer to the WELOWR service and its operator.

2. Scope of this policy

This Privacy Policy applies to personal information handled through welowr.com.au, WELOWR user accounts, price alerts, Buyer Groups, retailer-offer functions, support services and related WELOWR communications.

3. Personal information we may collect

Depending on the features you use, this may include:

• your name, email address and account details;
• authentication and account-security information;
• products you view, watch or save;
• target prices and requested quantities;
• postcode or location information you voluntarily provide;
• buying-intent information;
• Buyer Group membership and activity;
• notification and communication preferences;
• support requests and correspondence;
• IP address, browser, device and technical log information;
• records needed to detect misuse, fraud or security issues.

4. Shopping intent and Buyer Group information

WELOWR is designed to help buyers express genuine purchasing interest. When you set a Target Price or join a Buyer Group, we may process information such as the product, desired price, quantity, location and freshness of your interest to operate those services and assess aggregated buyer demand.

5. How we collect information

We may collect information directly from you when you create an account, use a WELOWR feature, change your preferences or contact support. We may also collect technical information automatically when you access the service.

Product and retailer information may be obtained from retailers, publicly available sources, permitted data feeds, licensed sources or other lawful sources.

6. Why we use personal information

We may use information to:

• provide and secure your WELOWR account;
• operate product comparison and price-tracking features;
• maintain watchlists;
• process Target Prices;
• form, score and manage Buyer Groups;
• identify relevant retailer offers;
• send requested or necessary notifications;
• provide customer support;
• detect abuse, fraud and security threats;
• analyse and improve WELOWR;
• meet legal and regulatory obligations.

7. Price and product alerts

If enabled, WELOWR may use your saved product interests and notification preferences to send Target Price alerts, Price Drop alerts, Buyer Group updates and Buyer Group Offer notifications.

8. Account and security communications

We may send communications required to operate or protect your account, including email verification, password-reset messages and important security notices.

9. Buyer Groups and retailers

WELOWR may aggregate purchasing interest from Buyer Group members to assess demand and facilitate potential retailer offers. Where practical, aggregated demand can be used without unnecessarily disclosing individual member identity to retailers.

If a feature requires information to be disclosed to a retailer or another party, we will handle that information according to the purpose of the relevant service and applicable law.

10. Service providers

We may use third-party providers for hosting, infrastructure, email delivery, security, analytics, data processing and other operational services. These providers may process personal information where necessary to perform services for WELOWR.

11. Overseas processing and disclosure

Some technology or infrastructure providers used by WELOWR may operate outside Australia. As our providers may change, the countries in which information is processed may also change. Where required and practicable, we will provide further information about relevant overseas disclosures.

12. Cookies, sessions and similar technologies

WELOWR may use cookies, session identifiers and similar technologies for authentication, security, user preferences, service operation and performance measurement.

13. Analytics and automated processing

WELOWR may use software to analyse product prices, shopping signals, Target Prices, Buyer Group demand and related data to operate and improve its features.

As WELOWR develops, we will review this policy and our notices where automated processing of personal information requires additional explanation or safeguards under applicable Australian privacy law.

14. Data quality

We take reasonable steps appropriate to the service to keep personal information accurate, complete and up to date. You can help by keeping your account information current.

15. Data retention

We retain personal information for as long as reasonably needed to provide WELOWR, maintain security and audit records, resolve disputes and meet legal obligations. Information no longer required may be deleted or de-identified where appropriate.

16. Security

WELOWR uses reasonable technical and organisational measures designed to protect personal information from loss, unauthorised access, misuse, alteration or disclosure. However, no internet service can guarantee absolute security.

17. Access to your information

You may request access to personal information we hold about you, subject to applicable legal exceptions. We may need to verify your identity before providing access.

18. Correction of information

If you believe personal information held by WELOWR is incorrect, incomplete or out of date, you may ask us to correct it.

19. Notification preferences

Where available, registered users can control optional notification preferences through their account. Certain transactional, account or security messages may still be sent where necessary to provide or protect the service.

20. Marketing communications

If WELOWR sends marketing communications, we will provide applicable choices to unsubscribe or manage those communications. Turning off marketing does not necessarily disable essential transactional or security messages.

21. Children

WELOWR is a general shopping service and is not specifically directed to young children. Where appropriate, we may take steps to remove information collected in circumstances where it should not have been collected.

22. Privacy complaints

If you believe WELOWR has not handled your personal information appropriately, contact us with details of your concern. We will review the matter and seek to respond within a reasonable period.

23. External websites

WELOWR may link to retailer or other third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

24. Changes to this Privacy Policy

We may update this policy when WELOWR services, information handling practices or legal requirements change. The latest version will be published on this page.